11 Game Terms & Conditions — Complete Platform Usage Policy

1. Introduction & Scope

Terms & Conditions 11 game These terms apply to use of the platform (website: 11game.app and related mobile applications). 11 game is an internationally licensed online betting and gaming platform operated specifically for users in Bangladesh.

By creating an account, logging in, placing a bet, or using any service on this platform, you are considered to have fully and knowingly accepted these Terms & Conditions. If you do not agree with these terms, we kindly ask that you refrain from using 11 game.

These Terms & Conditions may be updated at any time. Members will be notified of any changes via their registered email or in-app notification. Continued use of the platform following any changes will be considered acceptance of the updated terms.

2. Account & Registration

You need to create an account to use 11 game's services. You are required to provide accurate and complete information during registration.

Single Account Policy

Each individual may hold only one account. Operating multiple accounts is a violation of our policy and may result in all accounts being suspended and funds forfeited.

Accuracy of Information

The name, date of birth, mobile number, and ID details provided at registration must be accurate. If false or incorrect information is given, 11 game reserves the right to verify the account at any time and suspend services if necessary.

Account Security

You are solely responsible for keeping your password and login credentials confidential. You will be held liable for any activity — authorized or unauthorized — carried out through your account, unless you notify 11 game of suspicious activity in a timely manner.

• Do not share your password or allow anyone else to use your account.
• Enabling two-factor authentication (2FA) is strongly recommended.
• If you notice any suspicious login activity or transactions, please contact support immediately.

3. Eligibility & Age

11 game This platform is strictly for individuals aged 18 and above. Registration by minors is strictly prohibited. A National ID (NID) or passport may be requested during account verification to confirm age.

The following individuals are not eligible to use 11 game:

• Any individual under the age of 18.
• Residents of any country or region where online betting is entirely prohibited.
• Employees, contractors, or immediate family members of 11 game.
• Anyone whose account has been previously suspended or permanently closed.

4. Payments & Transactions

All payment transactions on 11 game are transparent and secure. Specific rules apply to both deposits and withdrawals and must be followed.

Deposit Rules

• Accepted methods: bKash, Nagad, Rocket, and approved bank transfers.
• All deposited funds must come from your own personal sources.
• Deposits from third-party accounts are not accepted and may result in account closure.
• Minimum deposit limits vary depending on the payment method.

Withdrawal Policy

• Withdrawals can only be made to the same method used for the deposit or to a verified account.
• Bonus balance cannot be withdrawn until the wagering requirement has been fully met.
• Withdrawals may be delayed if KYC verification has not been completed.
• 11 game complies with anti-money laundering policies — suspicious transactions are reviewed automatically.

5. Betting Rules

The following rules apply to placing bets on 11 game. Once a bet is confirmed, it cannot be changed or cancelled — however, the cash out feature may be used under specific conditions where available.

General Betting Rules

• The odds displayed at the time a bet is placed are considered final.
• Minimum and maximum bet limits vary by market and event.
• If a technical error results in a bet being accepted at incorrect odds, 11 game reserves the right to settle the bet at the correct odds.

If a Match Is Cancelled or Suspended

If a match is not completed within the scheduled time or is cancelled, all related bets are generally voided and stakes are returned. However, in cricket, if a result is determined via the D/L method, bets will be settled according to that result. For detailed rules on specific sports, please refer to the help centre.

Match Fixing & Fraud

11 game takes a firm stance against match fixing and any form of fraudulent betting. If suspicious betting patterns are detected, the account in question will be investigated and may be closed if necessary.

6. Bonus & Promotion Terms

Bonus offers on 11 game are subject to specific terms and conditions. Each bonus carries its own wagering multiplier, validity period, and applicable markets.

• Each bonus can only be claimed once. Claiming the same bonus more than once — whether by the same person, household, or device — is strictly prohibited.
• Withdrawing while a bonus is active may result in the bonus being forfeited.
• Only bets placed at minimum odds of 1.50 generally count toward fulfilling a bonus wagering requirement.
• If bonus abuse is suspected, 11 game reserves the right to investigate and void the bonus.
• Promotional offers are valid for a limited time and will expire automatically once the period ends.

7. Responsible Gaming Policy

11 game believes betting is a form of entertainment and should never be treated as a primary source of income. Under our Responsible Gaming Policy, the following tools are available to all members:

• Deposit Limit: Set daily, weekly, or monthly limits.
• Session Timer: Automatic logout after a set period of inactivity.
• Cooling-Off Period: Take a break from betting for a set period of time.
• Self-Exclusion: Option to temporarily or permanently close your account.

If you have any concerns about your betting habits, the 11 game support team or On the Responsible Gaming page Further details are available.

8. Security, KYC & AML Policy

11 game complies with international Anti-Money Laundering (AML) and Know Your Customer (KYC) policies.

KYC Verification Process

The following documents may be required when requesting a withdrawal above a certain threshold or increasing your withdrawal limit:

• A copy of your National ID (NID) or passport.
• Mobile banking account details (name and number).
• A selfie or video verification may be required in certain cases.

KYC information is used solely for identity verification purposes and is never sold or shared with third parties. For more details, Privacy Policy Read.

9. Prohibited Activities

The following activities are strictly prohibited on 11 game. Any violation of these rules may result in account suspension and balance forfeiture.

• Operating multiple accounts under the same identity.
• Using strategies designed to exploit bonus offers.
• Accessing another person's account or any unauthorized use of the platform.
• Placing bets using match-fixing schemes or inside information.
• Placing bets using software bots or automated systems.
• Any attempt to gain unauthorized access to 11 game's systems or data.
• Transactions involving money laundering or funds from illegal sources.

10. Account Closure & Suspension

11 game reserves the right to suspend or close any account for any reason, particularly if:

• Evidence of prohibited activity is found.
• False information is detected during the KYC verification process.
• There has been no account activity for an extended period (more than 12 months).
• A directive is received from a legal authority.

Members may also close their account at any time by contacting support. You may withdraw your balance before the account is closed, but any active bonuses and wagering requirements will be cancelled.

11. Changes to Terms & Conditions

11 game reserves the right to modify these terms and conditions, in part or in full, at any time. For significant changes, members will be notified at least 14 days in advance via their registered email or through the app. In urgent situations or where required by law, changes may take effect without prior notice.

Continued use of 11 game after updated terms have been published will be treated as acceptance of those new terms.

12. Contact & Complaint Resolution

If you have any questions or concerns regarding these Terms & Conditions, please reach out to the 11 game support team:

• Email: support@11game.app
• Live Chat: Via the chat button on the app or website — available 24/7.
• Help Center: help centre page Answers to common questions are available here.

An initial response will be provided within 5 business days of a complaint being submitted. Complex matters may take up to 15 business days. 11 game is committed to a fair and transparent complaint resolution process.