Does 11 game have tools to help me control my betting spend — and how do I use them?

Yes, 11 game offers several effective tools for responsible gaming. You can find them under the "Responsible Gaming" section in your account settings. Deposit Limit — set a daily, weekly, or monthly cap on how much you can deposit. Lowering the limit takes effect immediately, but increasing it requires a 24-hour waiting period. Betting Limit — set a maximum stake per individual bet. Session Timer — decide in advance how long you want to play; you'll be automatically logged out when time is up. Cooling-Off Period — take a break of anywhere from 1 day to 6 months, during which you won't be able to log into your account. To learn more about these tools Responsible Gaming Page Check it out.

What odds format does 11 game use — how do I read the decimal numbers?

11 game displays decimal odds by default, which are the easiest to understand. The calculation is straightforward: multiply your stake by the odds to get your total return. For example, if the odds are 2.50 and you bet ৳100 — 100 × 2.50 = ৳250 back (including your original stake), giving you a profit of ৳150. Odds of 1.50 imply roughly a 67% chance of winning — lower risk, lower reward. Odds of 4.00 imply just a 25% chance — higher risk, but a bigger payout if you win. If you prefer fractional (3/2) or American (+150) format, you can switch in your account settings. That said, most Bangladeshi players stick with decimal format as it's the most straightforward.

11 game | Payment – 11 Game | Fast Deposit & Withdrawal via bKash, Nagad & Rocket

Method	Min. Deposit	Deposit Time	Withdrawal Time	Fee
bKash	৳200	1–3 mins Fastest	15 min–2 hrs	0%
Nagad	৳200	1–5 minutes	15 min–2 hrs	0%
Rocket	৳300	2–5 mins	30 min–3 hrs	0%
Upay	৳500	5–15 mins	1–6 hrs	0%
Bank Transfer	৳1,000	15–30 mins	2–24 hours	0%

11 Game Payments — The Simplest Transaction Experience for Bangladeshi Players

Before playing on any online betting platform, the biggest question is — is depositing easy, and can I withdraw my winnings without hassle? 11 gameBoth of these are top priorities for us. Understanding the realities of Bangladesh, we've built a payment system that's genuinely simple — not just in words, but in practice.

BKash and Nagad are now part of everyday life across Bangladesh — from online shopping to bill payments, everything runs through mobile. 11 gameDepositing works just as smoothly — open your bKash app, make the payment, and your balance will be updated within minutes. No card or bank account required.

Payments with a deposit bonus

Your first deposit comes with a special opportunity — the Welcome Bonus. 11 gameNew members may be eligible for a bonus on their first deposit. To claim it, check the promo code box carefully during the deposit process. Enter the code correctly and the bonus will be added automatically. Be sure to read the bonus terms and conditions — Terms & Conditions All the details are on the page.

Reload bonuses and promotional deposit offers are also available from time to time on subsequent deposits — weekly reload bonuses, pre-match deposit offers, and more. To stay updated on these offers on the Bonus page Stay alert. Keep app notifications turned on so you never miss an offer.

Withdrawals — When and How Much

After a win, getting your money out is what matters most. 11 gameThe withdrawal process is straightforward, but a few things are worth keeping in mind. First, withdrawals will only be sent to the mobile number registered to your account — transfers to a different number are not permitted. This is for your own security.

Second, to withdraw bonus balance, you must meet the specified wagering requirements. Your account's balance section shows "Main Balance" and "Bonus Balance" separately — only your main balance can be withdrawn at any time. Third, your first large withdrawal (generally ৳5,000 or more) may require KYC verification — once completed, you won't need to do it again.

What to Do If Your Withdrawal Is Delayed?

Withdrawals via bKash and Nagad are typically processed within 15 minutes to 2 hours. However, delays can occasionally occur due to technical issues on the bank's or payment gateway's end. If more than 2 hours have passed, here's what you should do:

First, check your bKash/Nagad app directly — sometimes the notification is delayed, but the money has already arrived.
Check the "Transaction History" section of your 11 game account to view the status of your request.
If your status is stuck on "Processing", contact Live Chat with your transaction ID.
Email us at support@11game.app — sending a screenshot helps us resolve your issue faster.

Is the account balance always accurate?

Yes, your 11 game balance updates in real time. Any win or loss on a bet is reflected immediately. The same applies to deposits and withdrawals. If your balance ever seems incorrect, contact live support right away — our team keeps a record of every transaction.

Payment Failed

Payments can occasionally fail due to a poor mobile connection, an incorrect PIN, or insufficient wallet balance — there's no need to panic. If money has been deducted from your bKash or Nagad but hasn't appeared in your 11 game balance, it will typically be returned to your mobile wallet automatically within 15–30 minutes. If you still haven't received a refund after that, contact us via live chat with your transaction reference number and we'll investigate and resolve it manually.

Always use the official 11 game app or website for secure payments. Do not pay through third parties or unfamiliar individuals. No 11 game representative will ever ask you to send money to a personal number.

Warning: 11 game will never ask you to send money via SMS or personal messages. If anyone claims to be an "11 game agent" and requests a bKash transfer to their personal number, it is a scam. Only transact through the official site.

Monthly or weekly budget planning

Responsible gaming isn't just about how you play — budgeting alongside your payments is equally important. 11 gameA deposit limit feature is available. Set a cap on how much you can deposit daily, weekly, or monthly in advance. Once activated, increasing the limit is intentionally made difficult — because protecting yourself in moments of impulse is what matters. Responsible Gaming →

11 Game Payments — Hassle-free transactions via bKash, Nagad & Rocket

Supported payment methods

BKash

Nagad

Rocket

Upay & Bank

How do I make a deposit?

Log In to Your Account

Choose a payment method

Enter the amount

Confirm the payment on your mobile

Balance added

How to Withdraw?

Go to the Withdrawal menu

Select Method & Enter Amount

Submit the request

Funds Delivered

Compare Payment Methods

We keep your money safe

SSL Encryption

Identity verification

Fraud protection

Segregated Funds

11 Game Payments — The Simplest Transaction Experience for Bangladeshi Players

Payments with a deposit bonus

Withdrawals — When and How Much

What to Do If Your Withdrawal Is Delayed?

Is the account balance always accurate?

Payment Failed

Monthly or weekly budget planning

Withdrawal process timeline

Submitting a withdrawal request

Automatic Verification (0–5 mins)

Payment Gateway Processing (5–30 mins)

Mobile Wallet Processing (15 mins–2 hrs)

Funds delivered

Quick fixes for common payment issues

Money deducted from bKash but not credited to your 11 game balance?

Why can't I withdraw?

My Deposit Payment Failed — Will I Get a Refund?

Frequently Asked Questions

Does 11 game have tools to help me control my betting spend — and how do I use them?

What odds format does 11 game use — how do I read the decimal numbers?