11 game Respects your personal data. This Privacy Policy explains in detail what information we collect, why we collect it, how it is kept secure, and what rights you have.
What's in This Policy
The measures 11 game takes to protect your personal information
All data transmissions on 11 game are secured with 256-bit SSL encryption. Every piece of information sent between your browser or app and our servers is encrypted — no third party can intercept or read it.
Your personal information is stored on internationally certified secure servers. Direct server access is restricted to authorized personnel only — and every access is logged and recorded.
11 game never sells your personal data to third parties. Where limited data is shared with select partners to deliver our services, this is done transparently and disclosed clearly.
Everyone has the right to view, correct, or request deletion of their own data. You can manage notification and marketing communication preferences directly from 11 game's privacy settings.
Only the information necessary to provide our services is collected. It is not 11 game's policy to request or store personal data beyond what is required.
11 game's data security measures are regularly reviewed by independent third-party experts. Any vulnerabilities identified are addressed immediately.
11 game (Website: 11game.app and associated mobile applications) is fully committed to protecting your privacy. This Privacy Policy explains what types of data we collect, why we collect it, how it is used and stored, and what rights you hold.
By using the 11 game platform, you agree to this Privacy Policy. If you have any questions, reach out to our support team — we're ready to walk you through everything in Bangla.
This policy was written in Bengali with Bangladeshi users in mind. In the event of any conflict in interpretation, the original English document shall be considered the authoritative version.
11 game only collects information that is necessary for service delivery and platform improvement. Data comes from three sources — what you provide directly, information collected automatically through platform use, and data received from third parties.
Information You Provide Directly
| Data Type | Example | When Collected |
|---|---|---|
| Identity Information | Full name, date of birth, National ID number | During Registration & KYC Verification |
| Contact Information | Mobile number, email address | At Account Registration |
| Payment Information | BKash/Nagad number, transaction reference | On Deposits & Withdrawals |
| KYC Documents | NID or passport photo, selfie | For Identity Verification |
| Support Conversations | Chat logs, email messages | When to Seek Help |
Automatically Collected Information
Information from Third Parties
Some information is verified through payment processors and identity verification services. For referral programs, the referring party's details are also recorded.
11 game uses collected data strictly for defined purposes. No data is ever used beyond its stated intent.
11 game will never use your information for marketing purposes without your knowledge or consent. You can opt out of email or SMS notifications at any time.
11 game uses industry-leading technology and processes to keep your data secure.
In the event of a security breach, affected members will be notified as quickly as possible and all necessary steps will be taken.
11 game does not retain your data longer than necessary. Retention periods vary depending on the type of information.
After the retention period, data is securely deleted or anonymised so that individuals can no longer be identified.
You have important rights regarding your personal information at 11 game. All of these rights are free to exercise.
You can request to see what information 11 game holds about you.
You may request corrections to any information that is inaccurate or incomplete.
In certain circumstances, you have the right to request that your data be deleted.
In certain circumstances, you may request that processing of your data be temporarily restricted.
You have the right to object to marketing communications or specific types of data processing.
You may request a copy of your information in a commonly used, portable format.
To exercise any of these rights, email support@11game.app or submit a request via live chat. We will respond within 30 days.
In some cases, legal obligations — such as AML regulations — may prevent us from deleting certain data. If that applies, we will explain the reason clearly.
11 game serves only users aged 18 and above. We do not knowingly collect personal information from minors.
If a minor is found to have created an account using a false age, the account will be closed immediately and all associated data will be deleted. If a parent or guardian suspects their child has registered on 11 game, please contact support right away.
Parents and guardians are advised to keep their devices, payment accounts, and login credentials out of reach of minors.
11 game may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last Updated" date at the top of the page.
For significant changes — such as updates to how your data is used or shared — members will be notified in advance via their registered email and through the app. Typically, 14 days' notice is given.
Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
For any questions, requests, or complaints regarding the Privacy Policy, please contact 11 game:
Privacy requests are typically responded to within 7 business days. Complex cases may take up to 30 days — if so, you will be kept informed of the progress.
11 game's privacy policy is built in line with international data protection standards. You may also raise privacy-related complaints with our licensing authority — contact support for details.
Your data is protected at 11 game. Transparent policies, strong encryption, and support in Bangla — create your account today.
Licensed and regulated. For users aged 18+ only.
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